Effective Date: January 7, 2025

At INZI Travel LLC, we are committed to providing clear and fair refund processes while ensuring customer satisfaction. This Refund Policy outlines the eligibility criteria, procedures, and conditions under which refunds may be issued. By using our services, you agree to the terms outlined herein.

1. Eligibility for Refunds

1.1 Non-Refundable Bookings

• Certain bookings are designated as non-refundable, including but not limited to:
  • Discounted or promotional flight tickets,
  • Special group travel packages, and
  • Bookings explicitly labeled as “non-refundable” at the time of purchase.
• Customers are advised to thoroughly review the refund terms and conditions associated with each booking prior to finalizing their purchase.

1.2 Group Travel Cancellations

• Refunds for group travel bookings are governed by the cancellation terms outlined in our Terms and Conditions, as follows:
  • 30 Days or More: Cancellations made at least 30 days prior to the scheduled travel date may qualify for a refund, less applicable administrative fees of $50 per traveler.
  • Within 30 Days: Cancellations made within 30 days of the scheduled travel date are non-refundable unless explicitly stated otherwise.

1.3 Airline Refunds and Credits

• Airline ticket refunds are subject to the refund policies of the respective airline. In most cases:
  • Airlines issue credits instead of refunds for canceled flights, which may be valid for future travel within a specific timeframe.
  • Non-refundable tickets are typically eligible for a credit minus applicable change fees, subject to the airline’s policies.
• Customers must be aware that once a flight is booked, INZI Travel LLC cannot guarantee monetary refunds for cancellations. INZI Travel LLC will facilitate communication with the airline to secure credits where applicable.

1.4 Force Majeure Events

• Refunds for disruptions caused by force majeure events are subject to the policies of Third-Party Providers. Such events include, but are not limited to:
  • Natural disasters (e.g., earthquakes, hurricanes),
  • Pandemics or public health emergencies,
  • Acts of war, terrorism, or political unrest,
  • Strikes or labor disputes, and
  • Government-imposed travel bans or restrictions.
• While INZI Travel LLC will assist in negotiating refunds or credits with Third-Party Providers on behalf of the Customer, the final determination rests solely with those providers.

1.5 Partial Refunds

• In instances where only part of a travel package is eligible for a refund (e.g., unused hotel nights, canceled tours, or certain transportation services), Customers may receive a prorated refund. The amount refunded will be determined by the specific policies of the relevant Third-Party Providers.

1.6 Refunds for Errors

• If a booking error occurs due to the fault of INZI Travel LLC, we will:
  • Issue a full refund to the Customer, or
  • Correct the error at no additional cost to the Customer.

2. Refund Request Process

2.1 Submission of Requests

• All refund requests must be submitted in writing to vacations@inzitravel.com.
• The following information is required for processing:
  • Full name and contact details of the Customer,
  • Booking reference number,
  • Specific details regarding the services to be refunded, and
  • Supporting documentation, such as receipts, booking confirmations, cancellation notices, or correspondence with Third-Party Providers.

2.2 Timeline for Requests

• Refund requests must be submitted within 14 calendar days of the cancellation, disruption, or error that prompted the request.
• Requests submitted after this timeframe may not be eligible for consideration.

2.3 Processing Time

• Refunds will be processed within 14 business days of approval. However, processing times may vary based on:
  • The policies of the relevant Third-Party Providers, and
  • The payment method or processor used during the original transaction.
• Refunds will be issued to the original payment method used at the time of booking.

2.4 Administrative Fees

• Certain refunds may be subject to non-refundable administrative fees.
  • These fees, which cover processing and service costs, will be disclosed to the Customer at the time of booking.
  • Administrative fees will be deducted from the total refundable amount where applicable.

3. Additional Terms and Conditions

3.1 Third-Party Provider Policies

• All refund requests are subject to the individual policies, terms, and conditions of the relevant Third-Party Providers, such as airlines, hotels, rental car agencies, and tour operators.
• INZI Travel LLC acts solely as an intermediary between the Customer and these providers and does not have the authority to alter or override their refund or cancellation policies.
• INZI Travel LLC is not liable for any refusal of refunds, partial refunds, or credit issuance by Third-Party Providers. Customers are encouraged to familiarize themselves with the specific terms of each Third-Party Provider prior to completing a booking.

3.2 Travel Insurance Claims

• Customers are strongly encouraged to purchase comprehensive travel insurance to protect against unforeseen circumstances, including but not limited to:
  • Trip cancellations or interruptions due to personal emergencies or force majeure events,
  • Medical emergencies or evacuations, and
  • Lost, damaged, or delayed baggage.
• Refund requests denied by Third-Party Providers may still qualify for reimbursement through the Customer’s travel insurance policy, depending on the terms and coverage limits of their policy.
• INZI Travel LLC assumes no responsibility for processing or managing travel insurance claims, but we are available to provide supporting documentation upon request.

3.3 Currency and Transaction Fees

• Refunds will be issued in the currency of the original transaction. Any differences resulting from fluctuations in exchange rates or conversion fees between the time of booking and refund are the responsibility of the Customer.
• Customers are also responsible for any additional fees imposed by payment processors, banks, or credit card companies related to the refund transaction.

3.4 Exclusions

• INZI Travel LLC does not issue refunds for dissatisfaction with subjective travel experiences, including but not limited to:
  • Hotel accommodations,
  • Guided tours or activities,
  • Transportation services, or
  • Customer expectations not explicitly guaranteed at the time of booking.
• Refunds may only be issued for dissatisfaction caused by errors, omissions, or negligence directly attributable to INZI Travel LLC (e.g., booking incorrect dates or services).

4. Contact Information

For questions regarding this Refund Policy, assistance with a refund request, or to obtain additional information, please contact us using the details below:

Email: vacations@inzitravel.com
Mailing Address:
INZI Travel LLC
1326 E Commercial Blvd, Unit #2180
Oakland Park, FL 33334

We are committed to responding to all inquiries promptly and providing clear guidance regarding refund eligibility and processing.